BEST Inc. launches DWS System in Malaysia with nearly US$2.1 million investment

• Deployment follows successful expansions in Vietnam, Thailand & S’pore
• Aims to enhance efficiency, service quality amid M’sia’s e-commerce boom

BEST Inc., a leading integrated smart supply chain and logistics solutions provider in China and Southeast Asia, has announced the deployment of its eleven advanced Dimensioning, Weighing, and Scanning (DWS) systems in its largest sorting centre in Southeast Asia, located in Shah Alam, Malaysia. The total investment in these systems amounts to nearly US$2.1 million (RM10 million), the firm said in a statement.

It added that this strategic initiative is a significant part of its efforts to enhance operational efficiency and service quality in response to Malaysia's burgeoning e-commerce market.

Gavin Lu, CEO of BEST Inc. Malaysia, highlighted the importance of this technological advancement, noting that the introduction of the DWS machine in Malaysia is a significant milestone for BEST Inc. Malaysia. “As we continue to invest in cutting-edge technologies, this advanced system will streamline our operations, reduce costs, and provide superior service to our customers. Malaysia is a crucial market for us, and we are committed to supporting its growth with our innovative solutions. The DWS technology exemplifies our dedication to optimising logistics through automation and precision," Lu said.

The eleven dynamic DWS machines are an extension of the top-side code reading version, which not only has all the functions of the top DWS, but also further improves sorting efficiency. The code reading cameras on five sides of the frame can simultaneously scan five sides of the parcel. In this case, the barcode information, dynamic volume and weight data in all directions of the package can be obtained comprehensively, which reduces the requirements for package placement and improves the identification efficiency in unit time, including improving the automation degree and sorting efficiency of enterprise logistics links.

According to the company, the newly built automated line allows each DWS to handle 20,000 parcels per hour, contributing to a daily capacity of 500,000 parcels for the KUL Hub.

"The implementation of the DWS machine marks a new era for logistics in Malaysia. By integrating this technology into our operations, we are not only enhancing efficiency but also setting a new standard for the industry,” Lu added. “This advancement will enable us to better serve our customers with faster and more accurate parcel processing, ultimately driving customer satisfaction and operational excellence. This is particularly important as Malaysia's e-commerce market continues to expand rapidly, necessitating more sophisticated and scalable logistics solutions."

The deployment of the DWS machine in Malaysia aligns with BEST Inc.'s broader strategy to strengthen its presence in Southeast Asia. This follows successful expansions into other regional markets, including Vietnam, Thailand, and Singapore.

“These strategic moves are driven by the company's commitment to innovation and customer satisfaction, aiming to deliver reliable and efficient logistics services across the region. The DWS system is a testament to BEST Inc.'s commitment to providing high-quality logistics solutions that meet the demands of modern e-commerce and supply chain operations,” Lu concluded.