Go-Jek launches beta ride-hailing app in Singapore

• App access granted in batches to balance ride demand, service capabilities
• Launch kickstarts the regional strategic partnership between Go-Jek and DBS

CONSUMERS in Singapore hungry for more ride-hailing choices will finally get to try Go-Jek’s service with the launch of the beta version of its app, which will be made available for download from iOS and Android app stores in Singapore from Nov 29.

This marks the start of a gradual roll-out of Go-Jek’s ride-hailing services across the island as more driver-partners are onboarded over time to feed consumer demand. This staggered approach reflects Go-Jek's commitment to ensuring a smooth entry into Singapore and an ongoing effort to improve user experience over time.

Go-Jek president Andre Soelistyo, said: “It is with great pride that we begin the roll-out of our services in Singapore. Consumers throughout the country have told us that they want more choice in this sector and with the launch of our beta app, their wait is coming to an end.

“We are launching in beta for now, while we fine-tune our service to make sure it meets the high standards expected by Singaporeans. As such, we are asking all users, whether drivers or passengers, to provide us with ongoing feedback as we work towards creating the best possible service for the country.”

The launch of Go-Jek's beta app in Singapore kickstarts the regional strategic partnership between Go-Jek and DBS.

During the beta phase, access to the app will be granted in batches to balance ride demand and service capabilities. DBS/POSB customers in Singapore will be guided by the app to find out how they can be prioritised on the waitlist, and receive a S$5 voucher credit for each of their first two rides.

“We are thrilled to bring to our customers privileged access to Go-Jek’s highly-anticipated ride-hailing services,” said Shee Tse Koon, group head of Strategy and Planning, DBS Bank.

“With this new collaboration, DBS and POSB customers will have more choices for their daily commutes. Transport is an integral part of our everyday lives, and we are committed to working with our partners to help make it more seamless for people to travel and pay in Singapore.”

Go-Jek is encouraging riders to provide feedback on their overall app and rider experience via the Go-Jek in-app ‘Help’ function. Go-Jek is also seeking input from driver-partners via the app.

The feedback from both, combined with rider data analytics, will inform improvements and enhancements to Go-Jek’s service offerings as the service moves towards a full launch.

Go-Jek, one of Southeast Asia’s unicorn startups, is backed by investors such as Google, Tencent, Temasek and Meituan-Dianping.

Go-Jek is excited to enter the Singapore market, an important regional business hub, as it looks towards accelerating growth and its overall expansion throughout Southeast Asia.