Machines launches device protection plan for Malaysian customers

• Provides protection from accidental damage for as low as 42 sen per day.
• MPP ranges from RM299 – RM899, depending on the model of the protected device

MACHINES Sdn Bhd officially launched a device protection plan for customers in Malaysia.

Known as the Machines Protection Plan (MPP), this plan provides protection from accidental damage such as cracked screens and water damage for as low as 42 sen per day.

The MPP allows customers to enjoy one screen replacement or one full device replacement during the two-year coverage period.

The MPP ranges from RM299 – RM899, depending on the model of the protected device, and can be obtained at local Machines stores upon purchase of a new device.

“The MPP is a comprehensive protection plan which allows us to give our customers the peace of mind to go about their day, reassured that they will always be protected by the MPP,” said Andrew Cheng, director of Machines.

A survey by Otterbox Inc in 2015 stated that 29% of Malaysians accidentally damage their smartphones within the first three months of purchase. The same study also revealed that 75% of Malaysian smartphone users have damaged their devices almost three times in the past five years.

Cheng continued, “Smartphones are becoming an increasingly important part of daily life as more and more Malaysians rely on them for personal and professional reasons. As the use of mobile phones becomes routine, the chances of accidental damage also increases.”

Machines has selected Aon Insurance Brokers (Malaysia) Sdn Bhd as its insurance broker to offer this device protection plan, underwritten by AIG Malaysia Insurance Bhd.

Gwen Khor, vice president, Affinity, Aon Malaysia said, “We are proud to support Machines in the development and rollout of the MPP. With the ever-growing number of mobile devices and the upward trend of device damage rates amongst smartphone users in Malaysia, we believe that this protection plan comes at exactly the right time.”

Cheng explained that the MPP will help relieve the cost of repairing or replacing damaged mobile devices that needs to be borne by customers.

“We are also working on extending the MPP to include new devices purchased from third-party sources such as telcos.”