Macrokiosk now a WhatsApp Business solution provider in Malaysia

• Helps businesses communicate with an audience of 1.5 billion around the world
• Will introduce the solution via BOLD.Console immediately to over 2,000 clients

MACROKIOSK, a digital technology company in Asia, is now a WhatsApp Business solution provider in Malaysia.

Through Macrokiosk’s Notification, its communication platform as-a-service, Macrokiosk supports the WhatsApp Business solution to help businesses communicate with an audience of 1.5 billion around the world.

“The global number of people who use a mobile messaging app daily is on an unprecedented rise, and Macrokiosk is fully geared to cater to businesses who want to improve their customer communication strategies,” said Macrokiosk Group co-founder and chief operating officer Henry Goh.

“Now, businesses can leverage on Macrokiosk’s Notification platform via our BOLD.Console which supports the WhatsApp Business solution to connect with customers easily, quickly and conveniently from anywhere in the world.”

By connecting to the BOLD.Console GUI (graphical user interface) or BOLD.Console API (application programming interface), businesses have the opportunity to gain a competitive advantage and enhance customer relationship while revolutionising their customer communication experience with real-time, personalised messaging.

With BOLD.Console, customer engagement on the WhatsApp Business solution can be executed seamlessly from a single, user-friendly platform.

Once onboarded, businesses have easy access to capabilities such as sending notifications and alerts once their customers have opted in to receive them, provide customer support through one-to-one conversations, send rich media such as images, documents and videos, and share business locations with customers.

Macrokiosk will introduce the WhatsApp Business solution via BOLD.Console with immediate effect to more than 2,000 clients across all markets in which Macrokiosk has presence in, thus enabling them to gain access to the far-reaching capabilities of this integration and bring their customer relationships to new heights.