Schneider Electric opens new SOC to support business growth

• Expansion in line with company’s growth strategy
• Aims to ease businesses’ transformation journeys for customers 

Schneider Electric, the digital transformation of energy management and automation company, announced its expansion plans as well as the opening of a new full-fledged Service Operation Centre (SOC).

In a statement, the company said the expansion is a step in line with its growth strategy to double its services as well as increase its service engineers and operational staff by 60% by 2025.

Chan Jian Wen, head of field service sales and operations for Schneider Electric Malaysia, said as Malaysia’s economy looks to rebound and adapt to the ongoing pandemic, digitalisation offers businesses the opportunity not only to play to their existing strengths and implement faster, more flexible and efficient processes to capture greater market share, but also enable businesses to realise new growth opportunities. 

“With Malaysia’s diverse culture and mindsets, we see the country as a key growth market with long-term digital potential.

“Our new SOC with streamlined services aims to ease businesses’ transformation journeys through digital customisation, simulation and optimisation, especially for Malaysian businesses with aged facilities,” said Chan.

Schneider Electric said through its new SOC it can support businesses to realise the full potential of digitalisation.

The company said it will work towards doubling its services in the next four years with 2022 as a pilot in providing enhanced digital solutions, consulting services and services contracts to enterprises, aligning business growth strategies to Malaysia’s digital goals. 

It added that through this expansion, the field services team will be able to effectively cut down response time and enable greater engineering customisation, resulting in a smoother digital transformation journey for its customers.

Chan said with the new SOC, Schneider Electric is confident in delivering better value for its customers in driving continuous digital optimisation.

“To achieve this, we want to invest in our employees, ensuring that our service engineers are well-equipped with an avenue for capacity increment, working stations with the latest digital tools as well as providing continuous competency training for both technical and management skills to ensure high-quality services for our customers.

“With our growth plan in place, we are also creating new job opportunities for Malaysians through the hiring of competent service engineers and operational staff,” he said.

Schneider Electric’s expansion plans also allow greater employee experience and flexibility, it said.

The field services team utilises a digital command centre to map tasks and address customer requests through geolocation that enables more effective assignment of service engineers, giving rise to greater adoption of remote work and faster response time. 

The company said it is committed to investing in its employees, paving the way towards Malaysia’s goal of becoming a regional leader in the digital economy.

It  claimed that the new SOC has unlocked the company’s opportunities to empower Malaysia’s workforce, with increased productivity, new digital skill development and continued economic growth in the long run.