TM One enhances healthcare at Ramsay Sime Darby Healthcare 

• First hospital in M’sia to leverage TM One’s Smart Patient Suite 
• ParkCity Medical Centre, first hospital to pilot this solutions

TM One, the enterprise and government sector solutions arm of Telekom Malaysia Berhad (TM), has inked a memorandum of understanding (MoU) with Ramsay Sime Darby Health Care (RSDH) to collaborate on smart healthcare and other business solutions for the RSDH group of hospitals.

Aimed at improving patient experience and enabling innovative transformation for essential in-patient services, the collaboration marks RSDH as the first hospital in Malaysia to leverage TM One’s Smart Patient Suite solution, the firm said in a statement.

This is done through harnessing the power of the Internet of Things (IoT) to provide automation and surround control, it added.

Shazurawati Abd Karim, executive vice president, TM One said, “TM One’s Smart Patient Suite, under its Smart Healthcare solutions, enables users to customise their in-patient environment for a more positive patient care experience.”

Peter Hong, group chief executive officer, RSDH, said the group is marking a milestone with this collaboration, as ParkCity Medical Centre will be the first hospital under the group to pilot TM One’s Smart Patient Suite solution. 

“Given the evolving nature of the healthcare system, we strive to continuously offer solutions that will elevate our patients' experiences by accommodating their needs through the adaptation of digital technology.

“Backed by TM One’s comprehensive digital support, we are confident that this will contribute to driving the evolution of Malaysia’s healthcare ecosystem moving forward,” said Hong.

TM One said it is also looking into the co-creation of smart solutions that will offer predictive and preventive intervention, as well as improve monitoring and medication adherence. 

It said wellness wearables, for example, will allow high-risk patients who have received care at medical facilities to transition as outpatients quicker and continue self-monitoring in the comfort of their homes, with healthcare professionals leveraging real-time analytics for patient care administration.

“Technology is reshaping the relationship between patients, healthcare providers, and the healthcare system, enabling us to move towards patient-centric, prevention-focused and outcome-driven healthcare,” said Shazurawati.

He added that the Internet of Medical Things (IoMT), will empower healthcare providers with data and analytics to improve the quality of patient care while maximising operational efficiency.

This two-year collaboration with RSDH follows the launch of TM One’s Sphere Programme, which brings together Malaysia’s leading technology and smart solution partners to create an ecosystem that will help springboard enterprise and government sector innovative transformation. 

Since its launch in October 2022, the alliance has registered close to 50 partners.

“At TM One, we look forward to collaborating with partners to offer innovative healthcare solutions to the public,” said Shazurawati.

“The digital transformation of enterprises and the government sector will change the way they serve today’s digitally-enabled customers and communities,” he added.