Canon says invested S$20mil in customer centre in new Singapore office

By Digital News Asia November 12, 2015

Brings together all its businesses, from consumer imaging to business
Says expects ‘tremendous growth’ from South and South-East Asia region

Canon says invested S$20mil in customer centre in new Singapore office

DIGITAL imaging solutions company Canon said it has invested S$20 million (US$14 million) to build the ‘Canon Delight Hub,’ an integrated customer engagement hub at its new office in Galaxis, a Platinum Green Mark Building located in One North, Singapore.

The hub brings together all of Canon’s businesses, from consumer imaging to business solutions, to create a more centralised, holistic customer experience across its suite of solutions, the company said in a statement.

These customer-centric investments in Singapore speak to Canon’s ambitions in South and South-East Asia, it added.

“We continually seek to invest in this region to increase our capabilities and footprint in line with the tremendous growth we expect from the South and South-East Asia region,” said Canon Singapore president and chief executive officer Kensaku Konishi.

The new facility includes an enhanced Customer Care Centre (pic above), which provides customers access to the latest Canon consumer products as well as customer service.

The centre also offers improved testing and interactive facilities, such as a 30m darkroom, one of the longest darkrooms for lens testing in the region, it claimed.

The company has also established the Canon Imaging Academy to help and teach Canon users to do more with their digital cameras.

The new Canon Imaging Academy (pic below) now offers wider training facilities, including a studio for the training needs of both budding and professional photographers, it said.