DBS/POSB launches Singapore’s first video teller machines across nine locations

By Digital News Asia April 26, 2017

The VTMs provide round-the-clock branch banking services to customers
“Face-to-face” assistance from bank tellers via live-video streaming is an option

DBS/POSB launches Singapore’s first video teller machines across nine locations

DBS/POSB customers are now able to access nine DBS/POSB Video Teller Machines (VTMs) across Singapore – the first of its kind in the island state.

The DBS/POSB VTMs provide round-the-clock branch banking services to customers, with the option of “face-to-face” assistance from bank tellers via live-video streaming.

In addition to providing services such as balance enquiries, change of particulars and statement requests, the DBS/POSB VTMs are able to dispense internet banking security tokens instantly and allows for customers to apply for debit cards and obtain them instantly.

Available debit cards are DBS Visa Debit Card, DBS UnionPay Debit Card and POSB PAssion Debit Card.

DBS/POSB VTMs complement the wide array of existing services provided by the bank and pushes the envelope when it comes to the range of round-the-clock services customers can come to expect from a bank, and provides privacy within soundproofed booths.

To use the DBS/POSB VTMs, customers will need to have valid ID (such as their identity card or passport) or their ATM card for verification, as well as their mobile phone at hand for more complex transactions requiring SMS-OTP.

According to DBS Bank Consumer Banking Group (Singapore) managing director and head Jeremy Soo, “The introduction of DBS/POSB Video Teller Machines raises the industry bar for banking services in Singapore. For the first time, customers can now get their internet banking tokens or debit cards replaced instantly at any time of the day.

“In addition, the VTMs allow for ‘face-to-face’ teller assistance as an option via live-video, for those who require further assistance. The VTMs are an example of how we are reimagining banking, using digital technology and innovation to extend our reach, enhance our efficiencies, and create tomorrow’s solutions.”

The following services are available at DBS/POSB VTMs round-the-clock:

Instant replacement of debit cards
Instant application and provision of debit cards
Instant internet banking token replacement
Card Services
Request for iBanking Secure Device
Update Particulars
Balance Enquiry
Bill Payment for cashline (with card)
Pay DBS or POSB credit cards bills
Additional cheque book requests
Telephone banking pin (replacement)
Delete GIRO arrangement
Change GIRO Payment Limit
Stop Payment of Cheque for CASA accounts
Request for Statements

DBS/POSB VTMs are located at the below branches and are available round-the-clock. Customer service officers are available as an option via live-video daily from 8:30am to midnight.