PayPal expands Seller Protection in six SEA markets

• Now covers eligible intangible goods, including e-booking of tickets, cab rides
• Says it will ‘ignite’ new growth opportunities for millions of merchants

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ONLINE payments giant PayPal Inc said it will be “significantly” expanding its Seller Protection policy in six South-East Asian markets: Indonesia, Malaysia, Singapore, the Philippines, Thailand and Vietnam.
 
The expanded protection will now cover eligible intangible goods – including e-booking of travel tickets, tickets for an event, cab rides, services and more – which are based on unauthorised transactions, the company said in a statement.
 
Thanks to its risk models and technology, the majority of buyers and sellers will not have to undergo the two-factor-authentication (2FA) process unless triggered by PayPal’s Risk system, the company said.
 
Under this programme, PayPal will provide expanded coverage in the event a customer files an unauthorised chargeback, or an unauthorised claim against a seller for services or eligible intangible goods.
 
Products that are excluded from this protection are vehicles, real estate, businesses, digital goods, and PayPal direct payments.
 
Sellers will have an opportunity to respond to the claim within a reasonable period through proof of fulfilling the order.
 
This will provide South-East Asian merchants with greater confidence when trading domestically and overseas, whether they are selling physical or intangible goods, PayPal said.
 
According to Frost and Sullivan research, the total revenue from B2C (business-to-consumer) e-commerce in these six largest South-East Asian countries will grow at a CAGR (compound annual growth rate) of 37.6% to reach US$34.5 billion by 2018.
 
Within that, intangibles form a significant portion of the e-commerce base in South-East Asia, PayPal said.
 
“We are committed to safeguarding the interests of merchants who partner with us when they sell online,” said PayPal South-East Asia general manager Rahul Shinghal (pic).
 
“PayPal is aiding the growth of our merchants’ business with Seller Protection. With this launch, our merchant partners will be able to expand their cross-border business even more aggressively without worrying about fraud,” he added.
 
For eligibility requirements and full terms and conditions, please read the PayPal User Agreement. More information on this programme can be found in the respective country websites: Indonesia; Malaysia; The Philippines; Singapore; Thailand; and Vietnam.
 
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