Interactive Intelligence expands APAC Hq in Malaysia

• Says move is testament to its growth in the region
• KL office to continue managing countries such as China, Singapore, etc.

INDIANAPOLIS, Indiana-based Interactive Intelligence Group Inc has expanded its Asia Pacific headquarters in Kuala Lumpur, and relocated from Menara IMC to Menara Prestige.
 
The global provider of contact centre, unified communications, and business process automation software and services, has spent about RM2 million (US$620,000) on its expansion, it said in response to queries from Digital News Asia (DNA).
 
“We are excited about the move as it is a testament to our growth in the region,” said Simon Lee, Interactive Intelligence regional director for Asia.
 
“As the Asia Pacific Hq, we are servicing over 1,000 clients – hence the requirement for a new environment with more facilities and manpower.
 
“We have doubled our office space to 11,000 sq ft and our workforce has increased by 35%,” he said in a statement.
 
As the Asia Pacific headquarters for Interactive Intelligence, Malaysia will continue managing countries such as China (including Hong Kong), Indonesia, South Korea, the Philippines, Singapore, Taiwan, Thailand and Vietnam.
 
Interactive Intelligence said it has expanded its customer base across its key markets in Asia Pacific and is positioned and equipped now with a strong product portfolio and solid growth strategy.
 
In its second quarter of financial year 2014 which ended June 30, the company reported total revenue of US$79.8 million, up 5% from the 2013 second quarter.
 
Recurring revenue, including support fees from on-premise licence agreements and fees from cloud-based customers, increased 27% to US$44.6 million and accounted for 56% of total revenue.
 
Cloud-based revenue increased 77% to US$13.9 million. Product revenue was US$21.5 million and services revenues US$13.7 million, compared with US$27.9 million and US$13.2 million, respectively, in the second quarter of 2013.
 
“Our business is growing by all measures. Interactive Intelligence has experienced a 25% growth rate every year for the past several years,” said Lee (pic).
 
“The same growth rates are targeted for the coming months for 2014,” he added.
 
The new office will host upgraded test and demonstration facilities to give clients in the region a hands-on- experience of the products and services in the early stages of decision making, Interactive Intelligence said.
 
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