Digi shines in MCMC star rating award 2018, winning 3 of 8 categories

• Recognises outstanding services as well as to instill a culture of quality excellence
• 4 parameters used to pick winners including customer satisfaction and network investment

The Malaysian Communications and Multimedia Commission (MCMC) honoured telecommunication service providers at the Star Rating Award 2018 held in Cyberjaya on Dec 3.

The awards, which was held for the second time aims to recognise the outstanding services provided by telecommunication companies to consumers as well as to instill a culture of quality excellence and create a healthy competitive environment amongst them.

While Maxis Broadband Sdn Bhd was the biggest winner in the inaugural awards held in 2016, this time that honor went to Digi Telecommunications Sdn Bhd which won three out of the eight award categories for the ‘Best Mobile Network Operators (MNO) Provider’, ‘Best Consumer Satisfaction’ and ‘Best Quality of Service’ awards, respectively.

XOX Com Sdn Bhd won the ‘Best Mobile Virtual Network Operator’ Award, whereas Celcom Axiata Berhad won the “Best Corporate Social Responsibility” Award for overall excellence in organising various impactful CSR programmes.

U Mobile Sdn Bhd crowned with the ‘Best Quality of Service’ Award, Maxis won the ‘Network Investment’ Award, while Webe Digital Sdn Bhd clinched the award for the ‘Best in Compliance to Communications and Multimedia Act (CMA) 1998.’

A new category, ‘Best Wired Broadband Access Service’ was introduced at The Star Rating Award 2018 which was won by TT Dotcom Sdn Bhd.

The awards were presented in recognition of the telecommunication service providers' performance excellence for the assessment year of 2018 based on four parameters - consumer satisfaction, quality of service, network investment and compliance to Communications and Multimedia Act (CMA) 1998 with an emphasis on consumer satisfaction.

MCMC chairman, Al-Ishsal Ishak stressed that the purpose of the awards reinforces the MCMC’s role as industry regulator laser focused on continuously raising the bar on customer experience along with the telco service providers to ensure that network quality remains top notch. “Customers today are smart and they are buying into solutions, not just individual products and packages. Thereby, telco service providers have to reflect the needs and wants of the customers as we want to provide the best telecommunication experience to all Malaysians,” he said.

According to the MCMC the Star Rating Award received overwhelming response from the telco service providers as it encourages them to continuously strive in uplifting their performances in each of the parameters set by MCMC.

This positive development automatically enhances the overall performance of the nation’s communications and multimedia industry. As at November 2019, Malaysia’s communication and multimedia industry recorded a market capitalisation of US$35.3 billion (RM147.71 billion) of which, the telecommunication industry contributed US$32.7 billion (RM136.7 billion), an indication of the significance of the industry in the nation.