MCMC HITS TELCOS WITH 107 COMPOUNDS TOTALLING US$916k

• Compound value issued is 20.4% higher than value issued for entire 2018
• Various offences such as non-compliance to General Consumer Code

The Malaysian Communications and Multimedia Commission (MCMC) has issued 107 compounds amounting to US$916,000  (RM3.83 million) to telecommunications companies (Telcos) as of 31 July 2019, for various offences such as non-compliance towards the Guidelines on Registration of End Users of Prepaid Public Cellular Services, General Consumer Code and Mandatory Standards.

The total compound value issued is 20.4% higher than the total compound valued issued to telcos for the entire 2018, which stood at US$761,000 (RM3.18 million).

[US$1 = RM4.18]

As of 31 March 2019, 63 compounds worth RM2.32 million were issued, while 44 compounds worth RM1.51 million were issued between April 2019 and 31 July 2019.  

Of the 44 compounds issued, YTL Communications Sdn Bhd received the highest number of 15 compounds valued at RM750,000, followed by Symphonet Sdn Bhd which was also issued with 15 compounds worth RM150,000 and Maxis Broadband Sdn Bhd with 6 compounds worth RM250,000.

Digi Telecommunications Sdn Bhd and Enabling Asia Tech Sdn Bhd were issued 2 compounds totalling RM200,000, while Celcom Axiata Berhad, Tune Talk Sdn Bhd, Telekom Malaysia Berhad and U Mobile Sdn Bhd were each issued 1 compound with the total value of  RM160,000.

MCMC’s action in issuing compounds for non-compliance among telcos shows its commitment and seriousness in handling issues related to consumers’ interest. This is also MCMC’s continued effort in ensuring telcos deliver superior customer service with good quality, as well as protecting and strengthening consumer rights.

MCMC also reminds telcos to always abide by the license conditions, General Consumer Code and legal instruments under the Communications and Multimedia Act 1998