Oracle unveils ‘Platinum’ service, says it ‘redefines’ IT support

• Available immediately and at no additional cost to Premier Support customers
• Bridges gap between traditional IT support and fully-managed services, says Oracle

ORACLE has announced the Oracle Platinum Service, saying it would transform the way customers can optimize the value of their technology investments, saying it would “redefine IT support.”
 
Available immediately and at no additional cost to qualifying Oracle customers [as part of their standard Premier Support contract], Platinum services are available now for Exadata, Exalogic, SPARC Supercluster and Oracle Cloud, the company said in a statement.
 
According to Oracle Malaysia managing director Jimmy Cheah (pic), Oracle Platinum Service bridges the gap between traditional IT support and fully-managed services, providing customers with an enhanced set of support services that enable improved performance, reduced cost and accelerated innovation.

“Customers can gain access to powerful services, including remote monitoring, faster service response times and quarterly patch updates directly to their systems,” he said in the statement.

The service plan also offers five-minute issue rResponse, 15-minute restoration or escalation to development, 30-minute joint debugging, 24/7 monitoring, quarterly patching and system updates, and proactive services to anticipate, identify and remediate issues.