Schneider Electric launches Authorised Service Provider programme in Malaysia

• Signs up two Malaysian companies, 60 engineers to be certified by year-end
• Partners can conduct preventive maintenance, incident response and diagnoses

ENERGY management and automation company Schneider Electric has rolled out its Authorised Service Provider (ASP) programme in Malaysia, with two partners already signed up: Haibrotec Sdn Bhd (Haibro) and Sarawak Information Systems Sdn Bhd (SAINS).
 
The ASP programme will allow partners to extend their customer outreach and provide them with better services, Schneider Electric said in a statement.
 
Engineers from the two Malaysian companies will be trained and certified annually. This will ensure that they possess critical knowledge to provide after-sales support such as preventive maintenance, and are able to respond to any breakdown and carry out diagnoses for problems that trigger alerts.
 
Schneider Electric said it targets to certify more than 60 engineers in the two companies by the end of the year.
 
In addition, customers can benefit from faster response times as the ASP programme offers Tier 2 support, which provides deeper insights on technical support compared with Tier 1 Support, which offers only strategic overview support.
 
“Schneider Electric’s market in Malaysia has grown significantly over the years and our services business has been growing 20% annually since 2013,” said Schneider Electric IT Business Malaysia business director Chan Jian Wen, without disclosing actual numbers.
 
“At this juncture, we need the help of partners to scale our reach and not only continue to grow our after-sales services business, but also to empower our partners with new revenue opportunities,” he added.
 
Chan described Haibro as having a strong track record and a wide customer base in managing a vast array of UPS and ICT cooling solutions; and SAINS as an internationally recognised software solutions and IT services provider.
 
“We have been working with Schneider Electric for more than six years … and together, we are confident that this business segment will help us grow revenue by at least 50% over the next three years,” said Haibro managing director Roslan Brahim.
 
“SAINS was given the task of spearheading the development and implementation of IT within the state of Sarawak,” said SAINS chief executive officer Teo Tien Hiong.
 
“This programme and certification from Schneider Electric will definitely benefit the professional skills of our engineers, and help us deliver on our mission and accelerate our own growth in the process,” he added.
 
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