BT
Holidaying in the Cloud
Most Singaporeans will be more loyal to organisations that make the customer service experience more seamless, less painful and hassle-free
Whilst quality customer service from a contact centre is key, it is also important to remember that not every query will need a live-agent response
In its 30th year in Asia, BT gets new Indonesian telecoms licence
BT announced it has been awarded the ‘Siskomdat’ (Data Communication Systems) operating licence in Indonesia, allowing it to offer its portfolio of networked IT services and applications directly to customers in the republic.
BT expands in Malaysia with global shared service facility
BT and the Multimedia Development Corporation (MDeC) have announced that the former will establish a global shared service facility based in the Bangsar South section of Kuala Lumpur in early 2013, as part of BT’s recently announced investment into the Asia Pacific region and in line with its geographical diversification plan.
