Contact Centre
TM strengthens working arrangements for contact centre staff
Aims to ensure safety of Warga TM and run efficient services for nation
Updates on latest developments of all CS ops throughout MCO extended period
Avaya: Digitise your customers to keep them yours
Part of the effort to nurture and grow their existing customer base of more than 100 million.
Servion to build Tan Chong’s new contact centre capabilities
Servion said it has won a contract to transform Tan Chong Motor's contact centre operations, using Cisco technologies.
Better customer service through self-service
As customers grow increasingly tech-savvy, the majority are not only ready for self-service, but actually prefer it, writes Timothy Kua of Zendesk.
Celcom sees 16pt improvement in NPS with NICE solution
NICE Systems Ltd said that Malaysian telco Celcom Axiata Bhd has seen improvements in its Net Promoter Score (NPS) ratings since deploying the NICE Fizzback solution in November 2014.
Altitude Software signs on SC Soft for three SEA markets
Altitude Software said it has reached an agreement with SC Soft for the distribution, implementation and support of the Altitude uCI contact centre software solution across Singapore, Indonesia and Malaysia.
Avaya’s new mantra: From collaboration to engagement
Enterprise communication player Avaya Inc is moving itself away from merely being a product-centric company to one that is able to serve the broader business communication ecosystem with better agility, according to its top marketing executive.
Philippines’ BDO bank upgrades with Aspect's unified platform
BDO Unibank Inc of the Philippines has successfully completed a major upgrade of its contact centre infrastructure to improve customer engagement and to automate its core processes to better manage customer communications.
Aspect Software appoints new country manager for the Philippines
Aspect Software has announced the appointment of Alfred D. Lallana Jr (pic) as country manager for the Philippines. His appointment supports Aspect’s aggressive global expansion strategy that mandates a strong focus on emerging markets in Asia, the company said in a statement.
Brandt International to invest US$56mil to grow BPO business
Brandt International will be investing up to US$56 million over the next three years in an effort to become one of the leading BPO companies in Malaysia, its CEO Munirah Looi said after announcing a partnership with Cisco and Servion.
