Contact Centre
NewVoiceMedia appoints technical sales director for APAC
Cloud contact centre vendor NewVoiceMedia has appointed Glenn Aspden to the role of technical sales director for Asia Pacific.
All the more reason for contact centre analytics, says Frost
The Asia Pacific contact centre analytics market is well set to grow at a CAGR of 13.8% to reach US$159.8 million by 2018 due to excellent growth drivers that are present in regional markets, says Frost & Sullivan.
APAC remains fastest growing region for contact centre services: Frost
The year 2012 was a good one for the contact centre industry in Asia Pacific, with the number of seats growing by 8.4%, but concerns remain, according to Frost & Sullivan.
New certification promises added career development for call centre specialists
Jebsen & Jessen Communications said that its existing training portfolio for contact centre professionals has been augmented with a new strategic partnership with contact centre knowledge provider The Call Centre School.
