Craig Hayman
Unifying customer engagement practices with IBM ExperienceOne
IBM has announced IBM ExperienceOne, a new integrated portfolio of cloud-based and on-premise offerings that it said helps clients quickly deliver deeper, more valuable customer engagements by bringing together marketing, sales and service practices.
IBM’s Kenexa suite taps big data for HR
IBM has announced the software-as-service (SaaS)-based IBM Kenexa Talent Suite, which it said allows chief human resource officers (CHROs) and C-suite executives to gain actionable insights into the deluge of data shared every day by their workforce.
