Customer Care
Malaysian MVNO redONE opts for Tweakker to boost customer care
Spirent Communications Plc said its mobile device intelligence unit Tweakker has won its first contract with a mobile virtual network operator (MVNO) in Asia, with Malaysia’s redONE.
With Accenture aid, M1 completes billing and customer care system upgrade
M1 Ltd said it has completed a ‘major upgrade’ of its billing and customer care system, in collaboration with Accenture. Financial details were not disclosed.
Tektronix Communications wins StarHub deal
Tektronix Communications announced it has been appointed by StarHub to provide Radio Access Network (RAN) performance assurance for StarHub customers all year round and especially during The Singapore Grand Prix, National Day, Christmas and New Year celebrations.
New Avaya solutions for omni-channel customer experience
Avaya has announced new and enhanced customer experience management solutions that it said would help businesses eliminate the fragmented, high-effort service that jeopardises customer loyalty and revenue growth.
VADS-powered Aeon Careline customer service centre gets ISO certification
Aeon Careline, the customer service division of Aeon Co. (M) Bhd, recently received ISO 9001:2008 certification for a quality management system from Sirim QAS International.
Main cause for churn is poor customer care: Survey
A new survey conducted by Ovum on behalf of Tektronix Communications reveals that a third of all consumers cite poor quality customer care as the most important reason for changing their mobile service provider, with over half stating it as one of the key reasons for switching.
