Customer Experience
Minimum viable crap and cardboard cutouts
The idea of a Minimum Viable Product or an MVP isn’t to barely do anything and then push it out into the market; that way you only end up with minimum viable ‘crap,’ says Priceline’s outspoken CEO Jeff Hoffman.
Relationships and customers
With many startups focusing on getting a product out the door, customer support is something that can get overlooked. And while customer conflicts are unavoidable, how you resolve them that determines how strong the long-term relationship will be write Gabey Goh.
Eating your own dog food
DNA columnist Bernard Sia with some simple tests that can help IT customers determine if that vendor is good enough.
Consumers want smarter customer service: Avaya survey
Over six in 10 consumers are willing to pay more to companies that deliver excellent service, and of those, more than 40% are willing to pay at least 20% more, according to Avaya’s Asia Pacific Customer Experience Index. When customers are satisfied with the service they receive, they are more likely to remain loyal and generate additional revenues.
