CX
Accenture Interactive expands presence in Southeast Asia with acquisition of Malaysian ad-agency, Entropia
Acquisition complements Accenture Interactive’s capabilities in CX & design
Expands creative talent pool, allows growth opportunities for talent on both sides
How to ensure your CX function is ready for the ‘next normal’
Businesses risk reputational damage by not getting their CX right
Ringing a call centre, sitting in queue to speak to a rep, no longer cuts it
