Krishna Baidya
Microsoft unveils collaboration-boosted Office 2016
Microsoft Corp has launched Office 2016, the latest edition of its productivity suite, which now comes with collaborative features integrated into each application, as well as better integration with other Microsoft products such as Skype and Cortana.
New Avaya solutions for omni-channel customer experience
Avaya has announced new and enhanced customer experience management solutions that it said would help businesses eliminate the fragmented, high-effort service that jeopardises customer loyalty and revenue growth.
Market investments in APAC contact centres to rise sharply: Frost
While 2012 was a subdued year for the Asia Pacific contact centre applications market, steady growth is expected after 2013 as the region shakes off the lingering effects of the global economic downturn, says Frost & Sullivan.
All the more reason for contact centre analytics, says Frost
The Asia Pacific contact centre analytics market is well set to grow at a CAGR of 13.8% to reach US$159.8 million by 2018 due to excellent growth drivers that are present in regional markets, says Frost & Sullivan.
APAC remains fastest growing region for contact centre services: Frost
The year 2012 was a good one for the contact centre industry in Asia Pacific, with the number of seats growing by 8.4%, but concerns remain, according to Frost & Sullivan.
Asia Pacific to drive global services industry: Frost
The global services industry looks to maintain strong growth momentum heading into 2013, with the Asia Pacific market being a major driving force, according to analyst firm Frost & Sullivan.
