National Test and Accreditation
NCER scores big by letting the private sector lead
We like to talk about how entrepreneurs change business models and adapt quickly to shifts in markets or upon realizing their assumptions about a market were wrong – but what about when government agencies change models? That is what happened up north with the Northern Corridor Implementation Agency (NCIA) when Datuk Redza Rafiq took over as CEO in 2010, writes Karamjit Singh.
