Servion
Servion to build Tan Chong’s new contact centre capabilities
Servion said it has won a contract to transform Tan Chong Motor's contact centre operations, using Cisco technologies.
Brandt International to invest US$56mil to grow BPO business
Brandt International will be investing up to US$56 million over the next three years in an effort to become one of the leading BPO companies in Malaysia, its CEO Munirah Looi said after announcing a partnership with Cisco and Servion.
Servion redesigns Bangkok Insurance’s contact centre, to deploy Cisco tech
Servion Global Solutions said it has partnered with Cisco Systems to design and implement a centralised contact centre solution for Bangkok Insurance (BKI).
Customer experience: CEOs need to take charge
Many businesses already see the need for customer experience programmes, and some are even creating specialised roles like the chief customer experience officer. But for such programmes to work effectively, the CEO himself has to take charge, say two MSC Malaysia companies specialising in the field.
