Vijay Venugopalan
Holidaying in the Cloud
Most Singaporeans will be more loyal to organisations that make the customer service experience more seamless, less painful and hassle-free
Whilst quality customer service from a contact centre is key, it is also important to remember that not every query will need a live-agent response
Intelligent customer service the antidote to customer fatigue
BT Global Services’ Vijay Venugopalan shares how digital must be deployed to better engage today’s ‘autonomous customer.’
