Ericsson establishes network operations centre for DNB's 5G

• The centre will monitor, maintain, manage network faults, security
• 1st point of contact for for all mobile network operators

Ericsson has established a Network Operations Centre (NOC) in Malaysia dedicated to Digital Nasional Berhad’s (DNB) 5G network. 

In a statement, the Swedish telco vendor said the DNB 5G NOC, based at its premises in Malaysia, will monitor, maintain and manage network faults, security and performance key performance indicators (KPIs) of the DNB network, leveraging its Operations Engine.

The NOC is part of Ericsson’s Managed Services offering for the DNB 5G network and entailed managing the performance of the 5G network end to end, it said.

Powered by advanced analytics and machine learning algorithms, the company claimed its Operations Engine can predicts potential network issues caused by hardware, software, or external factors.

Every day, it automates nearly one million network commands, and processes alarms to prevent network issues before they happen, it added.

It will also serve as the first point of contact for all mobile network operators (MNOs) for technical issues, customer complaints, network performance, quality related matters, billing and charging related issues, it said.

David Hägerbro (pic), head of Ericsson Malaysia, Sri Lanka and Bangladesh said the dedicated DNB 5G NOC is an example of the company’s commitment to deliver a cost-efficient, world class 5G experience for the people and businesses of Malaysia. 

“The NOC will support the national 5G infrastructure by providing proactive, fast detection and isolation of network faults, monitor security events or threats and reduce response and rectification time,“ he said.

“The Ericsson NOC is capable of maintaining the most complex and large scale 5G networks round the clock and will assure MNOs using the DNB 5G network on performance and health of the DNB network,“ he claimed.

Located within the NOC is the Security Operations Centre (SOC) which provides 24/7 cyber security monitoring threat detection and remediation capabilities using Ericsson’s Managed Services Security Platform suite of tools, the company said.