Angel Dobardziev
Main cause for churn is poor customer care: Survey
A new survey conducted by Ovum on behalf of Tektronix Communications reveals that a third of all consumers cite poor quality customer care as the most important reason for changing their mobile service provider, with over half stating it as one of the key reasons for switching.
The PC still rules Cyber Monday shopping: Ovum survey
In a survey of more than 15,000 consumers across 15 major global markets, Ovum found that 68% of respondents globally prefer to use a desktop PC or laptop when shopping online. Only one in five use their mobile phone and a smaller proportion (14%) use a tablet.
