Customer Churn
Indonesia tightens prepaid SIM card registration rules
Indonesia’s Ministry of Communications and Information Technology has tightened the country’s prepaid SIM card registration process to combat high churn rates and abuse, including SMS spam.
M'sian operators to offer WiFi calling next year: Ericsson exec
Most Malaysian mobile operators are expected to offer WiFi calling services to their customers by the end of 2016, according to Sebastian Barros, vice president of solutions for Ericsson Malaysia and Sri Lanka.
Are you making the most of your big data?
Ignoring customer insights will immediately leave a business out of touch with its customers, while competitors draw ever closer to them – but a wholesale partner can help service providers drive brand loyalty and monetise big data, writes Christian Michaud of Tata Communications.
Customer churn: Telcos must turn big data into smart data
Utilising big data analytics to personalise the customer experience will be crucial for telcos to manage customer churn and improve loyalty, according to UK-based research and analyst firm Ovum.
Singapore telcos: Winners and losers in 2014
Number-crunching Goh Thean Eu looks at the 'Big 3' in Singapore's mobile telecommunications space to see how they fared in 2014.
