Outsourcing Malaysia
Contact centre association CCAM fights to remain relevant
Is the Customer Relationship Management and Contact Centre Association of Malaysia about to become marginalised? DNA founder Karamjit Singh looks at the issue.
David Wong leads Outsourcing Malaysia for 4th consecutive term
Despite offering to step down, David Wong has been re-elected as Outsourcing Malaysia chairman for a fourth consecutive term. Will his experience and network help propel the sector?
Quattro’s Roy in outsourcing ‘hall of fame,’ others awarded honours too
Quatrro Global Services group managing director Raman Roy was inducted into the ‘Outsourcing Hall of Fame’ by Outsourcing Malaysia, an initiative under the National ICT Association of Malaysia (Pikom).
Malaysia’s SSO industry must shift focus from cost to growth
Malaysia's outsourcing industry must cease its rhetoric of cost-based competition and country comparisons for it to move on to the next level, an expert said.
Iskandar to host Asia Pacific outsourcing summit in Oct
Outsourcing Malaysia, an initiative under the national ICT association Pikom, said it would organising the international Asia Pacific Outsourcing Summit (APOS) with the International Association of Outsourcing Professionals (IAOP).
Disrupt: Outsourcing players just not hungry enough
The lack hunger displayed by our outsourcing companies comes against a backdrop of a very supportive government which has done a lot for the sector, writes Karamjit Singh.
Disrupt: Outsourcing in Malaysia still in ‘slave-master’ mindset
Malaysia is in danger of missing the outsourcing boat, if it hasn’t already, because it is still stuck in the ‘slave-master’ model which defined the early stage of the industry, an expert said at the DNA-TeAM Disrupt panel discussion.
ETP Annual Report vague on actual achievements for business services
Digital News Asia begins its examination of the 2012 ETP Annual Report with a look at the goal of creating a data center hub, which sits under ‘Business Services,’ one of 11 National Key Economic Areas (NKEAs).
Outsourcing Malaysia getting stale with plans, unrealistic with targets
Outsourcing Malaysia released a three-year plan that had nothing new, with targets that are unrealistic rather than bold, writes Karamjit Singh.
Same challenge for Malaysian outsourcing
With ‘Jobs, Jobs and Jobs’ being a top of mind issue with American voters, it was no surprise that US presidential candidates Barack Obama and Mitt Romney trained their guns on the outsourcing of jobs by profit-at-all-costs US companies. Karamjit Singh looks at whether the US election will affect Malaysia’s positioning as an outsourced destination.
