GrabBike pilots in Malaysia with focus on motorcycle safety

• Developed a safety framework for on-demand motorcycle e-hailing and delivery services
• The company will test this hyperlocal service at select locations within Klang Valley

GRAB, a homegrown ride-hailing network, introduces a six-month pilot of their on-demand motorcycle service, GrabBike, in Klang Valley with a strong focus on safety.

With its success in Indonesia, Vietnam and Thailand, Grab has implemented its regional knowledge, expertise and experience to develop a framework to provide best practices to raise safety standards for on-demand motorcycle services in Malaysia.

Grab’s bike-hailing pilot has been available for trial since Jan 3, 2020 in selected areas within Klang Valley. The objective of the GrabBike pilot is to evaluate the feasibility and cultural fit of bike-hailing in the local context.

“We are honoured to be a part of the bike-hailing pilot overseen by the Ministry of Transport. Today, GrabBike is the largest bike-hailing service across Southeast Asia. With the help of our regional experts, we will apply rigorous standards and learning from across the region to enhance the service in our country,” said Grab Malaysia country head Sean Goh.

Grab aims to develop new initiatives and modules to raise the bar on safety standards for bike-hailing and on-demand delivery services on the platform, such as GrabBike, GrabFood, GrabExpress and GrabMart.

By leveraging on its current technology and experience in safety, Grab aims to develop comprehensive training materials and guides for driver-partners and delivery-partners; education materials to raise awareness; and comprehensive training materials for its trainers.

Applying safety to benefit people

Grab users can now opt to use GrabBike within Klang Valley, available for travel within a 10km radius from passengers’ current location. Users will be served by qualified driver-partners, who have completed their driver safety training and a practical riding assessment.  

“Safety continues to be Grab’s main priority. Not only are GrabBike drivers required to attend driver safety training and practical assessment, all GrabBike motorcycles are equipped with helmets for driver-partners and passengers, as well as reflective jackets for drivers. As with all Grab rides, both drivers and passengers are covered by personal accident insurance,” added Goh.  

To protect the safety of both our driver-partners and passengers, cash bookings for all GrabBike rides between 9pm - 2am will be disabled. Finally, Grab will leverage on all the tech-driven safety features that it developed for e-hailing over the years, such as Passenger Selfie Verification, Safety Centre, Driver Safety Toolkit, Telematics and more, and apply it to its GrabBike service.