Tapping on e-commerce boom, BOXiT launches parcel drop-off service

• Secure storage space that allows customers to collect their parcels anytime
• Now available in selected 7-Eleven outlets, to be expanded nationwide

WITH the boom in e-commerce – and an increase in customer fulfillment needs – BOXiT Holdings Sdn Bhd has launched its parcel locker service in Malaysia.
 
A parcel locker is a secure storage space that enables customers to collect their parcels anytime, day or night, the company said in a statement.
 
Its parcel locker service is now available in selected 7-Eleven outlets and will be expanded nationwide, it said after its official launch recently.
 
“This is a 360-degree winning collaboration for consumers, online retailers, 7-Eleven, our e-payment enabler and software development partner MOLPay, and us,” said BOXiT chief executive officer Gregor Trawoger.
 
BOXiT, MOLPay and 7-Eleven are all part of the Berjaya Group.
 
BOXiT caters to people who want a safe, private and convenient method to receive or return an item. Comprising secure compartments of different sizes, the parcel locker system is electronically managed and monitored by a centralised server via the Internet.
 
When a parcel is delivered to a locker, the system will notify the recipient via SMS and/ or email. To retrieve the parcel, the recipient only needs to enter a one-time PIN code at the locker station.
 
“In-store services are a significant profit contributor to our bottomline and will be a major contributor to our growth moving forward, as these services do not require significant floor space in our stores and allow us to grow revenue without incurring significant costs,” said 7-Eleven Malaysia executive officer Gary Brown.
 
In conjunction with the official launch, BOXiT has also partnered with Lazada Malaysia. Over the next few months, BOXiT and Lazada Malaysia will roll out various pick-up and return services that will allow Lazada customers to drop off and collect their orders directly from BOXiT parcel lockers.
 
This service may eventually allow Lazada Malaysia shoppers to select BOXiT as a ‘self-collection’ option in the near future.
 
“With the BOXiT service now available, we hope to meet the demands of customers who want an alternative delivery and returns solution that brings a new level of convenience,” said Lazada Malaysia chief executive officer Hans-Peter Ressel.
 
BOXiT said it plans to roll out BOXiTmicro, a compact version of the solution for stores with lower transactions or space constraints; and BOXiT2me, a single parcel locker which functions like a PO Box for consumers and small businesses.
 
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