CCAM
Covid-19 brings about mass digital adoption
Panellists on a joint initiative by Outsourcing Malaysia (OM), Pikom and the Contact Centres Association of Malaysia (CCAM) spoke at a recent webinar on the impact of Covid-19 on how work gets done.
ACE, formerly CCAM, aims to be industry regulator
One of the more interesting developments that may happen with the Association of Customer Experience of Malaysia (ACE) is its attempt to become a regulatory body for the contact centre industry. DNA founder Karamjit Singh has the story.
Contact centre association CCAM fights to remain relevant
Is the Customer Relationship Management and Contact Centre Association of Malaysia about to become marginalised? DNA founder Karamjit Singh looks at the issue.
