Customer Retention
Building synergies: How mobile operators and startups can partner for impact in emerging markets
Bolstered by its latest report, the GSMA Ecosystem Accelerator programme calls on mobile operators and startups in emerging markets to continue seeking partnerships and opportunities for collaboration.
Using analytics to drive customer engagement, market leadership
Harnessing the power of Big Data Analytics, Celcom Axiata has grown and enhanced the way it does business.
Should I stay or should I go? 5 reasons customers churn
As network quality improves, mobile subscribers globally are placing more importance on customer service and value when choosing an operator, according to Nokia’s 2016 Acquisition and Retention study.
