Primary Guard, JumpCloud and Pos Malaysia collaborate to accelerate digital transformation 

• Solution helps Pos Malaysia enhance IT efficiency, meet compliance standards
• Aims to improve Pos Malaysia’s productivity, streamline processes & IT visibility

Malaysia’s national courier service provider Pos Malaysia announces its strategic collaboration with local IT solutions provider Primary Guard and Open Directory Platform provider JumpCloud Inc. to accelerate its organisation-wide digital transformation journey and drive its next phase of sustainable growth.  

This long-term partnership aims to empower Pos Malaysia’s employees with efficient use of their business applications, enhance productivity, streamline tedious processes, and improve infrastructure visibility for their IT teams. 

Through this partnership, Primary Guard will provide Pos Malaysia with JumpCloud’s centralised identity, access, and device management solutions that enable the company to implement a seamless user lifecycle management. With JumpCloud, Pos Malaysia can fully manage and control over user accounts, devices, and access privileges. This includes enforcing best practice security policies in alignment with compliance and regulations. 

As a long-serving organisation that has diversified its services from a traditional postal service to a financial services and supply chain provider today, Pos Malaysia is no stranger to uprooting and digitalising legacy systems to improve process efficiencies and remain relevant in the digital era.  

Sumesh Rahavendra, Pos Malaysia’s chief digital & transformation officer, shares that when his team was tasked to lead the organisation’s digital transformation strategy, they identified four main elements crucial to their strategy: IT consolidation, compliance, security and operational efficiency. With the goal of revamping the core of their enterprise IT architecture, the team needed a secure multi-platform mobile device management solution for consistent and efficient policy enforcement across 15,000 employees. It also needed to integrate flexibly with existing systems and scale accordingly. 

"With 3,800 touch points across Malaysia and a rapidly growing workforce, it was important that we found a solution that can enhance our IT resource efficiency and meet our compliance standards. Our local JumpCloud partner, Primary Guard, facilitated the implementation of JumpCloud's Device Management and Directory Solution, empowering us to securely manage and access our entire suite of user devices from a single interface,” he said. 

JumpCloud’s Mobile Device Management gives IT teams full visibility and control over device inventory, status, application deployment, and security updates. It facilitates IT teams to remotely troubleshoot issues and offer support services, while automating provisioning and policy enforcement. This remote management approach can improve the support experience, reduce response time and streamline IT resources.  

With JumpCloud, Pos Malaysia can enable group-based access controls and conditional access policies for employees to ensure only the right users can access resources. This is especially important in safeguarding the organisation from data threats and breaches, further creating a secure infrastructure that can boost the digital trust of customers. Additionally, JumpCloud’s Single Sign-On and in-built multi-factor authentication policies enable seamless and secure access to work resources with a single set of credentials. 

“As JumpCloud’s Malaysia partner, we are supporting Pos Malaysia in their digital transformation journey, using JumpCloud’s unique IT resources to improve collaboration and enhance security. By automating tedious administrative tasks, this frees the in-house ICT team to focus on improving operational security and efficiencies,” said Johary Mustapha, managing director of Primary Guard. 

"In the dynamic landscape of digital transformation, collaboration becomes the cornerstone of progress," said Greg Keller, Co-founder and Chief Technology Officer of JumpCloud. "Our partnership with Pos Malaysia and Primary Guard exemplifies this synergy, marking a pivotal stride towards efficiency, security, and innovation. By embracing JumpCloud's centralised identity and device management solutions, Pos Malaysia not only fortifies its operational backbone but also cultivates a culture of seamless productivity and fortified cybersecurity."

To date, Primary Guard’s certified cybersecurity engineers have helped over 100 clients in corporate and government sectors transform their businesses and enhance their security posture in line with Malaysia’s rapid digital evolution.