Avaya unveils new business collaboration software and services

• New software makes it possible to easily embed collaboration capabilities into other applications
• Enhanced collaboration and communication platform provides comprehensive midmarket solution

AVAYA has unveiled a set of new software and cloud-based services that it said were designed to transform the way organisations work.
 
These simple and intuitive solutions help employees to work more effectively, engage more easily, and make decisions faster so organisations can experience the advantages of a new age of collaboration, the company said in a statement.
 
Six years ago, Avaya began a shift from a telecommunications company to a provider of mobile, open, scalable collaboration and communications solutions for companies of all sizes. These new offerings are part of the US$2.5 billion investment in R&D (research and development) it has made during this time to reshape its portfolio.
 
“Today, teams are located all over the globe, trying to work on a variety of devices as they move between meetings or connecting flights,” said its chief executive officer and president Kevin Kennedy (pic).
 
“It has never been harder to physically come together, and at the same time expectations have never been higher.
 
“Avaya’s simple, intuitive software and cloud-based services are designed to be effective, efficient and transparent so people can focus on the task at hand and not the barriers that are too often present in today’s business technology,” he claimed.
 
Avaya said it ‘designed out’ the complexity from its software and cloud-based services so employees can get to work faster and to work smarter. Open platform technology in its solutions removes many of the barriers that slow business innovation, customer service and revenue generation, and allows employees and partners to act as a team whether they are mobile or in the office, the company said.
 
The services and products it unveiled include:
 
Avaya Aura Collaboration Environment
 
A new software platform that dissolves the complexity of embedding collaboration and communications capabilities into business applications.
 
For example, a healthcare patient monitoring system can automatically trigger a collaboration session between several doctors based on the vitals of a critical care patient who is being monitored 24x7.
 
As a result, new social, mobile or cloud-based collaboration capabilities can be added to business applications or processes generally without the cost and time previously required, the company said.
 
Avaya IP Office 9.0
 
The cornerstone of Avaya’s midmarket business collaboration portfolio, Avaya IP Office 9.0 offers increased scale, flexible deployment options, simplified management, and support for enterprise branch deployments.
 
Avaya IP Office software extends Avaya innovation to the midmarket, delivering a seamless collaboration experience across voice, video, and mobility for up to 2,000 users for the first time, the company claimed.
 
With new virtualisation capabilities, a feature-rich, collaboration and communication solution can typically be set up in under an hour, it added.
 
Advances to Avaya Aura
 
The engine behind enterprise communications and collaboration, Avaya Aura users can now easily support both cloud and virtualised environments with the addition of multi-tenancy and enhanced virtualisation capabilities.
 
Additionally, customers can now support up to 10 different mobile devices from a single phone number, enabling people to connect on a wide variety of devices quickly and easily.
 
Related Stories:
 
Avaya opens IP Office in Malaysia
 
Avaya rolls out Collaborative Cloud offers for cloud service providers
 
Unified Communications & Collaboration market up 22.5% in Malaysia: IDC
 
 
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