Sherie Ng
Sherie Ng to lead Google Cloud in Singapore and Malaysia
Google Cloud announced the appointment of Sherie Ng as country director of Google Cloud’s business in Singapore and Malaysia.
Customer engagement requires disruptive thinking, not just disruptive tech
In today’s world of digital touchpoints, disruptive technologies must be met by equally disruptive thinking, says a NICE Systems senior exec.
Telephone still key element in customer service: Survey
The use of social media and mobile apps for customer service has doubled since 2011, but according to NICE Systems’ Global Customer Experience Survey, 88% of customers still elect to pick up the phone and call, the company said in a statement.
