unifi unveils unifi Air, unifi Lite and myunifi app

• unifi Air will be available to over 35,000 homes across 28 LTE areas nationwide
• myunifi, TM’s first all-in-one app, is enhanced with ‘digitalme’, a secured digital ID

ON THE back of the recent announcement to further increase the overall coverage and internet quality of the nation, unifi, the Convergence brand under Telekom Malaysia Bhd (TM), on July brought another #khabarbaik to its Streamyx customers.

At the event, unifi unveiled unifi Air - its latest wireless high-speed broadband service - as a solution to elevate the internet experience of existing Streamyx customers who reside in its LTE coverage areas.

Meanwhile, existing Streamyx customers who are waiting to experience higher broadband speed will be migrated to unifi Lite starting September 2019.

Present at unifi #khabarbaik were TM chairman Rosli Man; TM group chief executive officer Noor Kamarul Anuar Nuruddin; TM chief operating officer Imri Mokhtar; unifi acting executive vice president Moharmustaqeem Mohammed; unifi Digital head Safiyya Rusli, and others.

Speaking at the event, Moharmustaqeem, said, “We are excited to launch unifi Air as it embodies our commitment to bring #khabarbaik to all Malaysians to ensure that no one is left behind in Malaysia’s journey of evolving into a Digital Nation.

“unifi Air is an upgrade to our existing services, and is being offered from as low as RM79/month to further boost Internet accessibility for Malaysians.

“At the same time, we are migrating existing Streamyx customers who are not within our unifi fibre and LTE coverage areas to the new unifi Lite plan at a discounted price at RM69/month first so they could enjoy the benefits of being part of our unifi family while waiting for the network expansion.

“One of the key benefits is to enjoy free door-to-door service assurance within two hours starting with five areas, which are Shah Alam, Bangsar/Pantai Dalam, Johor Bahru, Butterworth and Georgetown, starting October 2019. We remain committed to expanding beyond these five areas to deliver an enhanced internet experience for all existing and future customers nationwide.”

Meanwhile, Noor Kamarul said, “The unveiling of unifi Air and migration to unifi Lite today are testament of our efforts in delivering seamless connectivity to all Malaysians. We have always been at the forefront of each telecommunication technology evolution in the nation and we have a long, proven track record in nation-building.

“With the strong support and trust given to TM, we will continuously work closely with the Government, the Ministry and MCMC to effectively deliver high speed broadband experience; expanding fibre and LTE coverage nationwide towards realising Malaysia’s Digital Nation aspirations.”

unifi Air is powered by a quick and easy plug-and-play wireless modem that is able to connect up to 64 devices with an average speed of 20Mbps, and will be available to over 35,000 homes across 28 LTE areas nationwide.

The newly unveiled unifi Air plan is specially designed for existing Streamyx users, with details as follows:

Existing Streamyx customers who reside outside of fibre and LTE coverage areas and existing unifi Lite customers will enjoy the new unifi Lite plan at a discounted price of RM69/month from their September 2019 bill onwards.

Starting Sept 1, 2019, new customers can sign up to the new unifi Lite plan of up to 8Mbps at RM89/month. These are interim measures whilst a new network is being rolled out until 2021 via various fit-for-purpose technologies.

In addition to the new broadband services, unifi also announced its new and first all-in-one app; myunifi, which aims to provide customers a hassle-free experience and peace of mind in managing their unifi account.

The app comes with features like 24-hour installation, 24-hour live chat support, zero no show assurance and more convenient payment options.

In addition, myunifi app is enhanced with ‘digitalme’, a secured digital ID to facilitate the single sign-on not only to myunifi app, but also to the unifi.com.my portal and soon; other unifi apps as well.

The myunifi app is now available for free and downloadable via Google PlayStore and Apple AppStore

TM through unifi, has completed its internet upgrade programme in April 2019 with 973,000 unifi customers upgraded to 10 times the existing speed; 266,000 Streamyx customers in unifi coverage areas upgraded to unifi and 226,000 Streamyx customers in non-unifi coverage areas upgraded to 2 times existing speed where technology permits.

unifi remains committed to address the copper network challenges via various technologies such as fibre, wireless and GigaWire in a network rollout which will involve a phased customer migration starting today until 2021. It is expected that 70% of these customers will be able to enjoy unifi services by end 2020.