Omnichannel
#MYCYBERSALE is back – bigger, better
The third installment of #MYCYBERSALE is set to be the best yet, with MDEC’s Wee Huay Neo also sharing the larger objectives.
Business evolution in the era of digital Darwinism
It is imperative that companies approach digital transformation as a business strategy rather than a one-time process implemented on an ad hoc basis, writes Benjamin Wong of Progress.
Genesys appoints Keith Budge as APAC head
Omnichannel customer experience and contact centre solutions provider Genesys has appointed Keith Budge as senior vice president and general manager of its Asia Pacific operations.
The three steps you need to take to get positive customer experiences
Fail to please, and businesses can fail on sustaining customer loyalty and advocacy, writes Daniel Cran of LogMeIn.
The three steps you need to take to optimise your customer experience
It is critical for businesses to deliver a great experience to consumers as it has a direct impact on loyalty and advocacy, writes Daniel Cran of LogMeIn.
Sponsored Post: Automating the e-commerce supply chain
E-commerce players compete on price and variety, but they need to look at automating the supply chain if they want real customer satisfaction.
Singapore furniture company Teak & Mahogany gets 300% boost from NetSuite
Since deploying NetSuite Inc solutions, Teak & Mahogany saw a 300% gain in net profitability between 2014 and 2015, the tech company claimed.
The Star’s own disruption play
Recognising that the way advertisers spend money with media is changing, The Star has embarked on an interesting pilot in ‘disruption’ to ensure it captures the value from a changing media marketplace.
APAC cities to kickstart pervasive IoT adoption in 2015: IDC
IDC Government Insights predicts that several regional authorities will develop new sourcing models for transformational ICT such as ‘third platform technologies’ (cloud, big data, mobility and social business); smart city programmes; and for connected smart machines and intelligent sensors leading to the eventual construct of Internet of Things (IoT) landscapes.
