SMS
Singtel launches Singapore’s first mobile plans with unlimited data, talktime and SMS
Offers free data roaming with selected plans and 500Mbps nationwide speeds.
Week in Review: Can Celcom nail its overall customer experience goal?
Focusing on the overall customer experience is the key value proposition Celcom Axiata Bhd hopes to nail down as it fights to regain some of the almost 3 million customers it lost over the past 2 years.
In Telenor markets, Malaysian youth are foremost ‘digital frontrunners’
Seven-country survey shows Malaysians are leaders in mobile communication
Young Malaysian smartphone users ‘most eager’ for Internet communication
Telco Deep Dive: How Malaysia’s industry fared in Q1 2015
Continuing our Telco Deep Dive series, Goh Thean Eu looks at the leadership changes in Malaysia’s mobile space, with jostling over prepaid and postpaid customers, even as SMS revenue plunged.
Google’s quest to reach the next billion
It’s no secret that one of Google’s missions in life is to organize the world's information and make it universally accessible and useful for all. But unbeknownst to many, Google has another ambitious aim – that of getting another billion people online, especially from developing nations.
A revolution in customer relationship needed
The financial services, telecommunications and utilities industries are facing new challenges and threats in their customer relationship management (CRM) models, as their customer bases become more informed and demand better levels of service, says an industry player.
